Returns & Refunds

We want you to be confident when ordering from SEN.

Because perfume is a personal-use product, we handle returns and exchanges with care.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive a different product from what you ordered, please contact us within 24 hours of delivery.

Please provide:

• Your order number

• Clear photos of the package

• Clear photos of the product

• A short description of the issue

We'll review the case and get back to you with the appropriate solution.

Unopened Products

If you change your mind about your purchase, a return or exchange may be considered as long as the product is unopened, unused, and in its original packaging.

Please contact us before sending anything back.

Opened or Used Products

For hygiene and safety reasons, we cannot accept returns or exchanges for perfume products that have been opened or used, unless the product is defective or the wrong item was delivered.

Refunds

Once a return is approved and received, we'll review the product and confirm whether it qualifies for a refund.

If approved, the refund will be processed using the applicable payment method and according to the applicable refund procedure.

Before You Return

Please don't send a product back without contacting us first.

We need your order number and details of the issue so we can guide you through the process.

If you have any questions about a return or refund, contact us through our Contact Us page.

SEN — Crafted for Movement.